“During the late summers and early fall of 2019 my wife and I decided that we needed to replace/upgrade the 5 fairly large front windows of our home on the hillside in West Kelowna BC. These windows face east across the Okanagan Valley offering a spectacular view. However, we wanted blinds that would provide for a picturesque framing of the windows from inside and out, allowed for full view without obstruction, provided for partial shade as well as full protection from the hot Okanagan sun when needed. We did realize that we were expecting a lot and were prepared to spend as much time and money required to meet our criteria.
We began by visiting the range of suppliers in Kelowna and were generally disappointed by the uninformed disinterested help available from various sources. The information provided was most often incomplete and unclear including the sharing of final cost. We were successful in having two suppliers visit our home but were not satisfied by the limited samples and quotes.
Finally we discovered Normandeau window coverings and met Rosanne Mattson. The range of high quality and aesthetically pleasing window coverings were just what we were looking for. During our first visit to the shop in Kelowna we met with Rosanne and were thrilled with her ability to address our questions about quality, durability characteristics as well as aesthetic dimensions such as material, colour, visibility characteristics and instillation possibilities.
Rosanne made arrangements to visit our home at a time that worked for us and spent several hours measuring, sharing samples and illustrating how various samples might meet our needs. She sorted through and shared cost estimates in a clear manner while taking account of possibilities meeting our design needs. The blinds were manufactured in a timely fashion and an expert installer made date and time arrangements that met our needs and installed in a timely and non-disruptive fashion. Rosanne, followed up to be sure we were satisfied with the product and the installation. I was able to share our satisfaction from a material perspective and our delight from the aesthetic perspective. We have shared the pleasure that the blinds offer with many dinner guests who to a person agreed with our choices and experience.
We highly recommend Rosanne and Normandeau for friendly, informed service and high quality products.
“I went into this little shop to check out some of their products because we have had Hunter Douglas products in the past. I was really impressed with the time they took with me to discuss the pros and cons of each line of window coverings. I spoke with a couple people but mainly dealt with Rob Farnham and he was really good. If you’re looking for quality window coverings with a team that will be attentive to the details then this is your place.”
“Great service! Erin came out to my home and helped me choose the style and colour of blinds that would work best in my home. The project was on time and on budget! Very happy with the project and highly recommend.”
“My window coverings and bench cushions were supplied by Rose-Ann from Normandeau Window Coverings. Rose-Ann came into my home very well prepared with several samples and I was amazed at how well she knew the product. She was quick in making suggestions that would fit into the decor of my home and she easily zoned in on exactly what I was looking for. She was very honest with her pricing and I thought very competitive within the Calgary market. I put in some motorized blinds and through Rose-Ann’s advice did not install them in all my rooms. She was the one who saved me some money and suggested that I did not really require motorized blinds in windows that I would probably leave open most of the time. What amazed me the most was how efficient she is. We discussed the various options of window coverings, selected the appropriate ones for each room and she did her measurements within an hour and a half. Within the next day or two, I had my written quote and the coverings were installed before I moved in. She made it so easy for me and I am extremely happy with how they look and operate.”
“We are really pleased with our new blinds and the assistance and customer service Erin provided. Although we received a couple quotes for less, the fabric options provided by Normandeau were more extensive, the in-home consultation was more professional and the quality was what we were looking for. Erin made this an easy and pleasant experience.”
“Using graphic shades to advertise my business and brands is a functional yet innovative way to make my window space work for me. Unlike traditional methods like print, radio and television, the graphic shades have long-term benefits and my customers are seeing my message 24/7!”
“After shopping around for window coverings at various companies in the city, I finally found a place that understood what I was looking for. Sue was an absolutely pleasure to work with, and she really listened to what I wanted to do with my windows. My windows are exceptionally large (floor to ceiling and wall to wall) and the honeycomb shades work perfectly so that I can have the best view without sacrificing privacy. I’m so happy with the exceptional customer care that Normandeau provided, and I’d be happy to recommend them to anyone looking to get their windows done!”
“Exceptional service throughout the sales to installation process!!
Love love love my new blinds! Normandeau helped me pick the right product to resolve my functionality concerns, while adding a beautiful designer element, enhancing the look and feel of my home! The Hunter Douglas product is a quality product with features and benefits surpassing my imagination!! If you haven’t looked at Hunter Douglas products, you should!! You will be pleasantly surprised by the quality and options available!! Combine all that with the speedy delivery, and the Normandeau ‘After Care program and warranty’ … I have tremendous peace of mind!! I know that should anything ever go wrong… Normandeau will be there to assist’!! They are in a class of their own! Thank you Normandeau Window Coverings!!!”
“Everything was followed through and Normandeau Window Coverings made us feel important. We received their full attention even after the blinds were installed. A slight warranty issue was taken care of immediately.”
“Stage Right has referred Sue from Normandeau Window Coverings – Lethbridge to several of our clients. Sue is awesome – and so are her products. She can assist you with all of your window covering needs, including custom draperies.”
“Rose Ann & her team go above & beyond! This is the 2nd home that I have used Normandeau Window Coverings to install my Hunter Douglas Blinds. I love the Silhouettes & Luminettes! I’m looking forward to what Rose Ann has in mind for drapery panels to finish off the whole look!”
“After recently building a new house we began exploring options for window coverings to finish it off. But with so many options available, we weren’t sure where to turn. Fortunately we saw an ad for Normandeau and couldn’t be happier with our choice.
From the initial consultation with Aaron, to his exceptional customer service throughout the entire process, including his recommendations and attention to detail, to the final installation, we could not be more pleased.
We would highly recommend Aaron, you will not be disappointed.”
“We recently bought a new house and used Normandeau for all of our window coverings. Margo was amazing in helping me find designer shades for my obnoxiously large windows (which was no small task). She was also extremely helpful in explaining the pros and cons of different types of coverings and the variety of controls. Our installer was also great- everything was installed quickly and controls/app were clearly explained. He even set scenes for us! Would definitely recommend!”
“The Bracko Brothers has been dealing with Normandeau Window Coverings for 5 years. Their professionalism and efficiency are second to none. The overall design aspect is top quality and the ease of doing business has always been a pleasure. We look forward to many more years of working together.”
“Normandeau Window Coverings has provided blinds and drapes in two of our homes. The quality of the product and the high level of service has brought us back a third time! Their staff have a great eye for detail and we have so much trust in the product they provide and the people who install it. Our home looks beautiful with the help of Normandeau Window Coverings. Thanks again!”
“The whole team have been wonderful to work with! Normandeau Window Coverings works on the basis that their clients must be 100% satisfied and we can honestly say that with every project, the results have been fantastic. We particularly appreciated the planning sessions and the pre-selection work that was done for us, saving us time and allowing us to focus on the products and fabrics with which we wanted to work. We would highly recommend Normandeau Window Coverings!”
“I recommend Normandeau Window Coverings to my clients for so many reasons; they offer personable and professional advice, a thorough knowledge of their products and efficient service. Overall, I know that my clients will be well taken care of and are in excellent hands!”
“We love our new blinds! Jan Farnham from Normandeau was so knowledgeable, and helped us choose the best window coverings for rather specialized applications. The quality of the blinds in both materials and construction is wonderful!”
“Normandeau was a great company to work with. Their product selection, customer service and installation services were excellent. I love my new blinds!”
“Aaron Dufour and the follow-up-installers were excellent to deal with. The range of products was well explained. We choose faux-wood Venetian-blinds for all windows on our main floor, with the very welcome LiteRise feature. The color match with our existing window jambs and casings was right-on! Installation occurred 20 days after we placed the order. The warranty detail appears to be excellent. Normandeau and their staff proved to be an excellent firm to deal with. Thank you.”
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